Manufacturer Warranty

Every product we sell is brand new, genuine and covered by the manufacturer’s warranty (typically 12–24 months, depending on the brand). Warranty details are provided with your product and on the manufacturer’s website.

Faulty or Damaged Items

If an item arrives damaged or develops a fault, we will put it right quickly. Contact us within 48 hours of delivery for transit damage, or at any time within the warranty period for a fault.

  • Free replacement for items that arrive damaged or dead-on-arrival.
  • Repair, replacement or refund for warranty faults, in line with the Consumer Rights Act 2015.
  • We arrange free collection of faulty items — you pay nothing.

To make a claim, email welcome@millingtonbaby.co.uk with your order number and a photo or description of the issue.

This warranty does not affect your statutory rights.