Free 30-Day Returns

We want you to love your purchase. If you change your mind, you can return most items within 30 days of the date you receive your order for a full refund — and returns are completely free.

How to Return an Item

  1. Email welcome@millingtonbaby.co.uk with your order number to start a return.
  2. We email you a free prepaid returns label (or arrange a free collection for large items).
  3. Repackage the item and drop it off or hand it to the courier — you pay nothing.

Return Cost

Free. Millington Baby covers all return postage.

Refund Method & Timeline

Once we receive and inspect your return, we refund the full amount to your original payment method within 14 days (usually much sooner). We will email you to confirm.

Condition & Exceptions

We accept returns and exchanges of items that have been opened or only slightly used. You are welcome to unbox a product and try it out the same way you would in a shop. Please return it complete — with all parts, accessories and original packaging where possible — and take reasonable care of it. In line with UK consumer law, we may reduce a refund only to reflect any use or handling that goes beyond what is needed to inspect the item.

For hygiene and safety reasons, a few items cannot be returned once opened or used unless they are faulty, including:

  • Opened feeding, breast-pump, dummy or teething products
  • Opened bath, skincare or hygiene products
  • Pierced or used mattresses and mattress protectors
  • Personalised or made-to-order items
  • Gift cards

Faulty, damaged or incorrectly supplied items are always covered and the above exceptions do not apply — see our Warranty & Replacement policy.

Exchanges

Yes, we offer free exchanges within 30 days. If you would like a different colour, model or size, email welcome@millingtonbaby.co.uk with your order number and the item you would like instead. We will arrange a free collection or prepaid return and send your replacement — with no return postage or exchange fees. If you prefer, you can simply return the item for a full refund and place a new order. Either way, it is completely free.

Your statutory cancellation rights

Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order from the moment you place it until 14 days after delivery, and to receive a refund. We voluntarily extend this to a full 30 days and cover the return postage — so you are always better off than the legal minimum. This policy is in addition to, and does not affect, your rights under the Consumer Rights Act 2015.

If your return is lost in transit

Because we provide a tracked prepaid label or arrange collection, your return is protected while it is on its way back to us — if anything goes wrong, contact us and we will resolve it.